I read through my BA (Hons) dissertation today however I won’t share this out of sheer embarrassment, but what I did read remind me was why I started my PhD in the first place. My dissertation was about how graphic design students would be able to get work once they left uni if they didn’t [...]
For me service design is about looking at the process of service delivery with service users and providers, identifying where and when people come into contact and how those interactions could be improved to meet people’s needs and expectations. However it’s not only about researching and identifying where improvements could be made, but also prototyping [...]
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