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Tag Archives: process
Sandra and I attended the PhD design conference at Imagination Lancaster at the end of last week. There was a lot of discussion, ideas, debate and really interesting work which is all too much to condense into this post so I am just going to write about what it has made me think about in [...]
When I started my PhD the idea I was looking into was – what if young people in the leaving care service were able to visualise their future? Would this help them with the planning process they go through before they leave care? Would this help their workers identify areas that they could better support [...]
For me service design is about looking at the process of service delivery with service users and providers, identifying where and when people come into contact and how those interactions could be improved to meet people’s needs and expectations. However it’s not only about researching and identifying where improvements could be made, but also prototyping [...]